Last updated on February 8, 2024

THIS SERVICE LEVEL AGREEMENT (“Agreement” or “SLA”) applies to the Website Hosting Services (“Service” or “Services”) provided by OpenMedium, Inc. (“OpenMedium”, “we”, “our”, “us”, or “we”) to each reseller and end-user client account (“Customer”, “You”, or “Your“) and is hereby incorporated into our Terms of Service (“TOS”).

We may update this SLA from time to time in our sole discretion by posting the update at You understand and agree that Your use of the Services after the updated SLA is posted signifies your acceptance and agreement to the updated terms in the SLA.

The Website Hosting Services are provided through OpenMedium’s third-party hosting providers; we do NOT guarantee the service availability or uptime of Your website (“Service Availability”). Please see below for information regarding Service Availability.


We work with various datacenters and cloud providers, which may include Google Cloud Platform, Amazon Web Services, Hivelocity, WP Engine, and WPMU DEV (“Third-Party Hosts“) to deliver our Website Hosting Services. The Service Availability of Your website, and any associated uptime guarantee and credits or other remedies for failure to meet the uptime guarantee, if any, are determined by the Third-Party Hosts of Your Website and the extent to which We are permitted to pass-through such to You.

You should NOT use our Website Hosting Services if you require an uptime guarantee or other service level commitment with respect to the Website Hosting Services.

If you have any questions about the Third-Party Hosts’ Service Availability or where Your data is stored, please contact


If You have issues with Your Website Hosting Services, please submit a ticket to Our team will review your request and follow up during our business hours as soon as reasonably available based on the volume and level of the support tickets we are handling at the time we receive Your request. In some cases, our team may request additional requirements from You.

Our support team is available by email during the following business hours:

  • United States Team: Monday thru Friday, between 8 AM and 5 PM Mountain Standard Time excluding US Federal Holidays.
  • India Team: Monday thru Friday between, 10 AM and 7 PM Indian Standard Time excluding Indian National Holidays.